FAQ

FAQs

THE #1 MOST OFTEN ASKED?… Is it scary? 
Hell Yes!  We do our part by providing hands down the scariest haunted attraction in Southern Wisconsin.  We only have one goal; scare the living yell out of you!  We do not claim to be “spooky” or “Halloweenie” nor do we claim to be in anyway child friendly. The best answer we can give is that 99% of the patrons who come out the back door are screaming.  Our repeat customer rate is very high.  In conclusion, our creatures do not have an off switch and they do not understand what you are saying when you are screaming Stop! Ok! and Enough!

How old must you be to attend the event?
The SCREAMATORIUM Haunted House is an intense professional production that is geared for the older mature audience. PG 13 is advised. Some of the effects and content of this attraction is disturbing and our performers are not prepared to structure their performances for younger or vulnerable audiences if they become excessively scared.  Parents – WE WANT TO MAKE THIS VERY CLEAR… we are not a funhouse or children friendly event.  We don’t want to hear you complain that your kid is crying and can’t sleep at night because they went to our haunted house.  If you do decide to bring your child under 13, that child must be accompanied by a parent at all times.  If you are a parent that wants to bring an infant or toddler, WHAT’S WRONG WITH YOU?   FOR YOUR SAFETY AND OURS, NO CHILD WILL BE ALLOWED TO BE CARRIED THROUGH ANY OF OUR ATTRACTIONS.

I’m too scared!  Can I get a refund?
Look, it is our job to scare you and we will.  Stop acting like a little child, it is only a haunted house right?  So what are you whining about?  We have done our job! Let’s get this straight. 1) You paid us money to scare you. 2) You got scared. 3) You got more scared.  4) You got so scared that we had to remove you via our hidden doors and secret passages. I think you owe US money!  THERE ARE NO REFUNDS – NO EXCEPTIONS!

How long does it take to go through the attractions?
Depending on how busy we are, the attraction can take anywhere from 40-45 minutes.  We use a numbered waiting system so you don’t have to stand in those long lines!  You can grab a bite to eat, browse our gift shop or mingle with your friends until your number is called.

How many patrons go through the attractions at one time?
Normally, we send groups of 6-8 at a time.  We like to keep our groups relatively small so everyone can experience a good quality show. We will try to accommodate you if you have a specific number in your group.  We promise we won’t make you go through alone……well, at least some of you!

Are your attractions the same every year?
No. We strive in bringing our guests the newest and scariest haunted attractions utilizing “cutting-edge” special effects, props and scenic design every year. R.I.P. Productions strives to provide quality, professionalism, product and entertainment value to every patron. Expect new effects, sets and scares!

Can they touch you?
No.  We do not touch, however it is extremely interactive and much movement. At times, the actors may get close to you but they will never touch or grab you.  Please reciprocate this same courtesy and refrain from touching, grabbing or hitting any of our actors.  You paid to get an extreme event and this is what we offer in entertainment. R.I.P. Productions strictly enforces a Zero Tolerance policy for violence against our employees…WE WILL PROSECUTE!

Is there indoor waiting if it rains?
Yes!  We have over 5,000 square feet of indoor entertainment before stepping into the actual Haunted House.  The area for the box office line and que-line are also ALL INDOORS!  Don’t let the rain scare yah, that is our job.

How far are you from Chicago or Milwaukee?
We are located 34 miles south of Madison via US-14 E and WI-104 S. You exit on I-90 W/I-94 W coming from Chicago and exit I-94W coming from Milwaukee.

Do your attractions have security?
The safety of our patrons and staff is of utmost importance to us.  For your safety, we have provided our attraction rules and regulations to you prior to entering our attraction.  We also provide a fully trained security staff that keeps things running smoothly and we have several Police personnel on duty at all times.  The premises and patrons are also under constant video surveillance as well as scans conducted every night.

Do you sell food, beverages and souvenirs at your attractions?
Yes!  Concessions are available, with everything from hot dogs, nachos, popcorn, candy, soft drinks and hot chocolate to glow sticks and SCREAMATORIUM souvenir t-shirts. So, if you arrive early, chill out and grab your last meal until our creatures are ready for you.

Do you serve alcoholic beverages?
No!  And they are not allowed on the property, so please do not bring any.

Is there Free parking?
Yes, free parking is guided and overseen by security.

Is smoking or vaping allowed?
Smoking or vaping is allowed only in the parking lot.  Smoking or vaping is NOT allowed indoors.

Can I come in costume or makeup?
Yes and No!  Costumes are allowed; however no person will be admitted into our attraction in makeup AND ABSOLUTELY NO MASKS WILL BE ALLOWED!  NO EXCEPTIONS!

Can I be denied access?
You should ask the police on duty this question.  We do not allow foul language, pushing, vulgar behavior, line jumping, weapons, alcohol, drugs, etc., etc., etc., Please go through our attraction in a civilized manner and everyone (including yourself) will have a great time.

Can I be thrown out?
We want to be 100% clear on this one. YES!  Should you break one of our attraction rules, harass one of our actors or put yourself, other patrons or our staff in danger, you will be ejected WITHOUT A REFUND.  We reserve the right to remove you at our discretion at any time during your visit.

What should I wear and how should I dress?
Our attractions surround you into the environment including uneven flooring, ramps, darkness, etc.  Please wear appropriate shoes. We do not recommend high heels, flip-flops and absolutely no bare feet!  Also, please remember it is October so dress appropriately for the weather.

Can I use photography or video cameras in your attraction?
NO!  NO PHOTOGRAPHY OR RECORDING DEVICES ARE ALLOWED INSIDE THE HAUNTED HOUSE!  Video cameras are NOT permitted anywhere in our attractions without our prior written consent!

Do you have clowns and chainsaws in your attraction?
?????  Guess you’ll have to come and see!

Do you use strobe lights and fog in your attraction?
We do use fog machines and strobe lights at the SCREAMATORIUM.  Should you find the smoke too intense there are emergency exits throughout the attraction.

Are restroom facilities available?
It has happened before (hundreds of times)!  Adults and kids alike have peed their pants going through our attractions; so therefore we have restroom facilities onsite.  Your other option is to wear Depends.

How old do you have to be to act at our attraction?
You must be at least 16 years old to volunteer at the SCREAMATORIUM.

Should I attend if I have health problems?
The SCREAMATORIUM Haunted House contains intense strobe effects, very dark areas, fog effects and high impact scares.  It is not recommended for people with medical disorders, epileptics, people with heart conditions, severe asthma, back injuries, recent surgeries, are pregnant, wearing any form a cast, medical
brace, using crutches or have any type of physical limitations.

If I’m in line at closing time will I still get in?
Our box office closes at 10 p.m. on weekdays and Sundays and 11 p.m. on Fridays and Saturdays.  We sell our last ticket at those times however we still allow visitors who have purchased a ticket to enter the attraction until everyone is through.  Your best bet is to assure that you are at our ticket booth before those noted times.  Our suggestion is for you to come early and buy your ticket so you are one of the first in line. On busy nights (Fridays and Saturdays) the box office will monitor ticket sales and adjust the box office closing time accordingly. Idea…. Get there early!

Do you accept credit cards?
Yes.  Our box office and gift shop accept Visa, MasterCard, Discover and American Express.

Can I buy tickets in advance?
You may purchase tickets online at www.screamatoriumhauntedhouse.com and avoid the crowds at the box office, but please be aware that you will have to go to the Will Call to get your online voucher scanned and redeemed for tickets.

Is there a way to avoid waiting in line?
We have a limited number of VIP tickets available each night for $30 per person which will allow you to enter a VIP line at our attraction and you will also receive a $3 voucher redeemable at our concession bar.

Are there group discounts available?
Yes! Group ticket sales must be arranged in advance for groups of 20 or more. Tickets must be purchased in one transaction and then distributed to the group. To arrange for group tickets, click here for our group rates or call us at 608-447-1773 or email info@screamatoriumhauntedhouse.com. Include your name, contact information, date of visit and size of group.  We will then contact you to make arrangements.  Getting scared is better with your friends so bring them all and enjoy a full night of fear at the #1 Haunted Attraction in Southern Wisconsin.

Still have questions?
Visit our contact page and give us a shout.

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